Medical Appointment

What should you know?

This recording aims to provide you with the most important information about your medical appointment.

Please listen carefully as any misunderstandings relating to your medical appointment may have an impact on your claim.
If this is not your first claim, it is recommended that you listen to this content again paying special attention to the questions relating to previous accidents and future medical appointments.


©Progressive Solicitors Limited 9th September 2020. This recording is subject to Copyright and should not be copied, distributed, rented or lent out.

What will happen at the medical appointment?

It is important to arrive 15-20 minutes before the meeting, as the doctor is likely to ask you to complete a questionnaire about the circumstances of your accident, as well any post-accident injuries.

Even though most medical appointments can be as short as 20 minutes, it is a very important part of every claim. This is because the aim of the meeting is for the doctor to gather information to enable them to draft a medical report, which is the main source of information about what impact the accident had on your health. This document is drafted based on the details given to the doctor during the meeting as well as using information from the questionnaire. That is why it is so important for the information to be consistent. The Medical report will be sent to the Defendant’s insurer and is the basis for your injury claim. Is it also very important evidence in court proceedings if the case does progress that far.

Do I have to bring my medical records to the appointment?

The doctor does not always need to have access to your medical records. In most situations, when such documentation is required, we request it and forward it to the medical agency before the medical appointment takes place. If the doctor did not ask for your medical records and it becomes necessary when discussing the injuries, we will retrieve the information after the meeting and we will forward it to the doctor in order for them to complete the medical report. . If you have any relevant medical records from outside of the UK , you may be required to send them in to us with the translation before the medical appointment (we will tell you if this is the case).

What should I know about medical appointment?

During the initial conversation you should tell the doctor about every injury or symptom related to the accident. You should make sure you give the doctor as much detail as possible regarding your injuries. Even if a specific question is not asked about an injury you should try and tell them everything. If several weeks have passed since your accident, you can review the injuries listed on the Claim Notification Form (CNF), (this was sent to you and the defendant at the start of your claim). If your injuries are not listed in the Claim Notification Form you should still tell the doctor about them during your medical appointment (Even if they were not reported to your GP or other doctors after the accident).

Pain intensity

It is particularly important to give the doctor precise information regarding the post-accident injuries. For example, it should not be given in the form of a short sentence e.g. ‘back pain’. You should precisely define the place of your pain e.g. ‘lower back pain’. You should also indicate whether you feel the symptoms constantly or if they occur in specific situations, and specify the type of pain you are experiencing, e.g. ‘radiating lower back pain’.

Head injury

If you banged your head, for example on the dashboard, headrest or ground, please ensure you inform the doctor, in order to rule out any potential brain injury.

Impact of the accident on your social life

If your injuries have forced you to change your habits for example you sleep in a different position than usual or give up any activity during your day, you should make sure you inform the doctor about this. If the accident has limited your social life for example if you had to delay or cancel your holiday or you have temporarily lost your ability to go to the gym or swimming pool, you should describe it to the doctor in detail.

Psychological symptoms

Please make sure to tell the doctor about your psychological symptoms if you had any e.g. nightmares, flashbacks or fear of travel.

Visible scars

If the accident has left you with scars or wounds please tell the doctor about it, even if they are not visible any more on the day of the medical appointment. These kinds of injuries often cause additional symptoms. That is why you should tell the doctor about the psychological impact of the scars on your life for example having lower self-worth and self-confidence, having to wear special clothing to cover up the scars, changes in your temperament, the scar reminding you about the incident when you look at it or changes in sensations.

Pain that you felt before the accident

You should tell the doctor about every symptom that you had before the accident. If you have had another accident before or after this accident or you have had any other health problems, the doctor must be informed. Perhaps some of the symptoms that you have indicated are not entirely linked to this accident, therefore this issue must be properly considered by the doctor. Also, you may be more vulnerable to injury due to previous problems, but you will still receive compensation for any symptoms that are accident related – whether you are more vulnerable or not.

Medical appointment for children

If you are a litigation friend for a child, the doctor will ask you the questions as if you were the child. In this case, please inform the doctor if the child is crying more than usual, is having problems with sleeping, suffered a physical injury or is now scared to travel after being in a road traffic accident.

Other important consequences of the accident

Another matter that you should address during your medical appointment is your ability to work and the impact of the accident on your life. The doctor should know how many days of work were missed so they can include this information in the report. Before your medical appointment we will help you gather documents needed to prove lost earnings if you would like to claim for that loss.

We have compiled a list of the most common information missed during the medical appointment. The following list will help you to avoid any mistakes.

Usually the missing (or incorrect) information includes:

  • the circumstances of the accident for example the defendant hit the rear of my car
  • scars
  • number of visits to the GP, Hospital or Walk-in-Centre
  • medical interventions, rehabilitation including physiotherapy visits, MRI and or CT scans or surgery
  • physical injury, including bruises, scarring, cuts, headaches, dizziness
  • non-physical injuries, including loss of memory of the incident, stress
  • list of any relevant pre-accident injuries, accidents or treatment
  • list of any relevant post-accident injuries, accidents or treatment
  • how your life has been affected by the accident and your injuries, such as hobbies, requiring care/assistance, missed holidays etc
  • impact of the accident and your injuries on your life and hobby
  • care and assistance due to your injuries
  • how much time off work you had to take because of your injuries

What happens after medical appointment?

The doctor will provide us with the medical report which will contain information such as: their opinion and prognosis about how long it will take for you to recover; their recommendations about additional appointments with other specialists for example orthopaedic surgeons; recommendations relating to the treatment needed to help you to recover more quickly, or for further investigations such as an MRI scan. The medical report will be forwarded to you in order to verify all the information before sending it to the defendant as evidence of injury and as the basis for negotiating your compensation.

Is there anything else I should know, regarding any subsequent medical appointments in relation to the same accident?

Before you attend any subsequent medical appointments, familiarise yourself with the contents of any previous medical reports to remind you of points you may have forgotten.

English is not my first language, will there be an interpreter arranged?

We do not arrange interpreters for medical appointments. If you are unable to speak and understand English sufficiently, please ensure you are accompanied by someone you know who is able to speak English, in order to help you during the appointment.

Do I have to bring anything to the appointment?

Please take at least one proof of ID with your photo or the required documents if you have been provided different information from the medical agency or the doctor by e-mail or by post. Please check the venue well before the appointment as it may not be easy to find it. Some doctors rent rooms in venues such as physiotherapy centres, hotels or hospitals. Taking driving directions with you may make getting there much easier.


Please contact us if you need any more information.

Thank you from Progressive Solicitors

This recording is subject to Copyright and should not be copied, distributed, rented or lent out.

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