During our initial conversation, we will consider the nature of your claim and the merits of success. It usually takes between 20 and 90 minutes to consider whether this type of agreement is suitable for you. There may be occasions where we require additional time for consideration to be given to your claim, and we may need to undertake further research. You will not be charged for this. If we feel that your claim has prospects of success, then this type of agreement can be entered into, and if your claim is unsuccessful, you will not be charged for our fees (providing that you comply with the terms of the agreement).

If your claim occurred after 1 April 2013, and if your claim is successful, we will claim a “success fee”. This ‘fee’ is determined by the complexity and the risk of the claim or defence. The maximum deduction we would take is limited to 25% of damages (except future losses and vehicle damage), as a contribution to our costs. However, “success” must allow for a number of different factors, including the risk that a judgment will be obtained against the Defendant but cannot be enforced. Therefore the actual percentage of the success fee, depends on the risk we accept when we agree to deal with your claim, and the amount of work that is carried out on your case.
Qualified Solicitors

To ensure that we bring the best possible result for our clients, we ensure that only qualified solicitors will formally represent you. We guarantee the we will do everything possible to make a successful claim happen for you.

Your Best Interests

We always act in your best interests. If for any reason that is no longer possible, we will immediately inform you, thereafter we would also refrain from acting in any way that would cause negative consequences for you going forward, even if this meant a financial cost for us or being unable to act in another matter.

Our Guarantee

We guarantee that if you follow our advice, and are honest and co-operative you will not be left with monies to pay in the event of an unsuccessful claim, and there will be no hidden fees.

Progressive Approach

We take on board both positive and negative feedback to continually progress and improve our working practices to offer every client a successful, friendly, reliable and positive experience.

The aim of this policy is to achieve a fair outcome for both the client and Progressive Solicitors Limited.


When we receive money from or on behalf of a client, it will be paid into a general client account with the Company’s bank.



The rate of interest paid to clients on money held in the general client account is in line with Barclays Bank PLC published rates on Barclays Business Deposit Accounts.  Interest on general client money will normally calculated and applied at the conclusion of the matter. We will not pay interest in any of the following situations:-

1.If the amount calculated is £20.00 or less;
2. On money held for the payment of professional disbursements, once counsel etc has requested a delay in settlement;
3. On money held for the Legal Services Commission;
4. On an advance from us into our general client account to fund a payment on your behalf in excess of funds already held for you in that account;
5. If there is an agreement to contract out of the provisions of this policy
6. Where the money held is less than the amounts detailed below for a time not exceeding the period indicated in the right hand column;




8 weeks


4 weeks


2 weeks


1 week

If we hold sums of money intermittently on your behalf, in our general client account, during the course of acting, and the sum in lieu of interest calculated for any single period is £20.00 or less, we will only account to you if the total interest exceeds £20.00.

Interest is paid by Barclays Bank PLC to Progressive Solicitors Limited on the aggregate of all client money held in the general client account and, subject to any interest paid to clients as above, is for the benefit of Progressive Solicitors Limited.

Alternative arrangements can also be made at the client's request.

Trust money will be held in a designated deposit account in the client’s name.

All client money, whether general client funds or designated deposited funds, will be held on instant access terms unless otherwise instructed.

In accordance with Law Society guidance, if the bank in which Progressive Solicitors Limited holds funds should fail we reserve the right to disclose to the FSCS the names and other details of clients whose money is held there in order for those clients to claim compensation up to the applicable limit, currently £85,000.

We will not be liable to you or any third party for any loss or damage suffered as a result of any act, omission, fraud, delay, negligence, insolvency or default of any bank, financial institution, clearing or payments system nor that of the directors, officers, employees, agents or representatives of any of the foregoing.

Unrepresented cheques - If a client fails to present a cheque to his or her bank for payment, interest will generally not be paid on this money.

Joint accounts – If Progressive Solicitors Limited hold money jointly with a client, interest earned on the account will be for the benefit of the client unless otherwise agreed. If money is held jointly with another practice, the allocation of interest earned will depend on the agreement reached between the parties.

This policy will be reviewed from time to time to ensure the over-riding objectives are met.


We are a firm of solicitors that can act on behalf of any person who has suffered an injury in an accident that has taken place either in England or Wales, or whilst on holiday with a UK based tour operator.

  • In-keeping with the ethos of the firm, if we receive negative feedback regarding any aspect of the firm, we learn from it and become better for it, we want to provide you with a service that satisfies you!
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